Return Policy

Return Policy

At Family Earth Clothing, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy to make your experience as smooth as possible.

Eligibility:

  • To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all tags attached.
  • Returns must be initiated within 30 days of the delivery date.

Return Process:

  1. Contact our customer service team at (714) 906-6136 to initiate the return process. Please provide your order number and details of the item(s) you wish to return.
  2. Once your return request is approved, you will receive a return authorization number (RA#) and instructions on how to proceed.
  3. Package the item(s) securely, including the original packaging and any accessories.
  4. Clearly mark the RA# on the outside of the package.
  5. Ship the item(s) back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to an error on our part.
  6. Once we receive and inspect the returned item(s), we will process your refund or exchange as per your request.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to [insert number of days] for the refund to reflect in your account, depending on your bank or credit card issuer's processing times.

Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please indicate your preference when initiating the return.
  • Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

Exceptions:

  • Certain items, such as personalized or customized products, may not be eligible for returns unless defective or damaged.
  • Final sale items are non-returnable and non-refundable.

Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [insert contact information]. We are here to assist you and ensure your shopping experience with Family Earth Clothing is enjoyable and satisfactory.

Note: This return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.