Return Policy
Return Policy
At Family Earth Clothing, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy to make your experience as smooth as possible.
Eligibility:
- To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all tags attached.
- Returns must be initiated within 30 days of the delivery date.
Return Process:
- Contact our customer service team at (714) 906-6136 to initiate the return process. Please provide your order number and details of the item(s) you wish to return.
- Once your return request is approved, you will receive a return authorization number (RA#) and instructions on how to proceed.
- Package the item(s) securely, including the original packaging and any accessories.
- Clearly mark the RA# on the outside of the package.
- Ship the item(s) back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to an error on our part.
- Once we receive and inspect the returned item(s), we will process your refund or exchange as per your request.
Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to [insert number of days] for the refund to reflect in your account, depending on your bank or credit card issuer's processing times.
Exchanges:
- If you wish to exchange an item for a different size, color, or style, please indicate your preference when initiating the return.
- Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.
Exceptions:
- Certain items, such as personalized or customized products, may not be eligible for returns unless defective or damaged.
- Final sale items are non-returnable and non-refundable.
Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [insert contact information]. We are here to assist you and ensure your shopping experience with Family Earth Clothing is enjoyable and satisfactory.
Note: This return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.